Terms of Service

TechGig provides an AI-assisted IT support platform that triages requests and dispatches vetted technicians, plus optional productized services (assessments, automation, setup/migration, and quote-based engagements). We are not a managed service provider of record, a staffing agency, or a law/accounting firm, and we do not provide legal, tax, or accounting advice.

You must provide accurate information and are responsible for activity under your account and for safeguarding your credentials (including MFA). Organization owners and admins control member access and are responsible for their members' use, and represent that they are authorized to bind their organization to these Terms.

You authorize TechGig and its technicians to access the systems, devices, and accounts you submit for support, solely to perform the requested services. You represent that you have the right to grant this access. Any engagement involving security testing requires a separate written authorization.

The Service is sold via subscription plans, credit packs, and pay-per-ticket, denominated in credits. Current pricing is shown at checkout and on the pricing page. Subscriptions renew automatically until cancelled. Payment is processed by our payment processor. Except as required by law or expressly stated, fees are non-refundable.

You are responsible for your own backups where appropriate, the accuracy of the information you provide, your own regulatory compliance, obtaining any third-party consents needed for us to perform services, and not submitting unlawful content or systems you are not authorized to access.

You will not use the Service to violate law, infringe rights, attempt unauthorized access, interfere with the Service, or request work that would require us to violate law or third-party terms. We may suspend access for violations or non-payment.

TechGig does not certify, attest to, or guarantee your compliance with HIPAA, PCI-DSS, SOC 2, the FTC Safeguards Rule, GLBA, state privacy laws, or any other framework. Our assessments, readiness reviews, and remediation services are intended to support your compliance efforts; responsibility for achieving and maintaining compliance is yours.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. [LIABILITY CAP AND CARVE-OUTS — pending counsel.]

TechGig LLC offers optional text message updates about your support requests ("TechGig support updates"), such as verification codes, technician assignment and arrival updates, work-completion notices, and replies to support requests you start by text. You enroll by verifying a mobile number in your account settings and giving separate, unchecked-by-default consent; enrollment is never required to use the Service. Message frequency varies based on your support activity. Message and data rates may apply. Reply HELP for help, or contact support@techgig.ai. Reply STOP to cancel at any time; you will receive a final message confirming your opt-out. Carriers are not liable for any delayed or undelivered messages. Our handling of your mobile number and consent is described in the Privacy Policy.

If you have signed a Business Associate Agreement, Mutual NDA, negotiated Master Services Agreement, or Statement of Work with us, those govern their subject matter and control over these Terms to the extent of any conflict.

We may update these Terms; material changes will be notified and re-acceptance recorded. Questions: support@techgig.ai.