Privacy Policy

This Privacy Policy explains how TechGig LLC collects, uses, and shares personal information when you use our platform and services. It does not cover Protected Health Information (PHI) we handle on behalf of a healthcare client — that is governed by our Business Associate Agreement and HIPAA.

• Account and profile data (name, email, phone, organization, role; for technicians, skills, certifications, and background-check status).
• Support content you provide (descriptions, messages, attachments, device/session information, including remote-support sessions).
• Limited billing metadata (plan, transaction records). We do not store full card numbers.
• Technical data (IP address, device/browser data, logs, and acceptance records).

Sensitive identifiers used for background checks and payouts flow directly to our screening and payments vendors; TechGig does not store them in our systems.

To provide and route support; operate AI triage and recommendations; process payments and payouts; verify technicians; communicate with you; maintain security; comply with law; and improve the Service. We do not use customer content to train third-party AI models except under contractual terms that prohibit such training where applicable.

We share personal information only with vendors who process it on our behalf under contract — including payment processing, hosting and database, transactional email, SMS, real-time and remote support, background checks, and AI processing — as needed to provide the Service. We do not sell personal information. We may disclose information to comply with law or in a business transfer subject to this policy.

SMS and Mobile Communications

If you provide and verify your mobile number in your account settings, or you send a text message to our support number, you consent to receive text messages from TechGig related to your account and support requests. These messages include support request confirmations and status updates, replies to your support texts, phone verification codes, and, for staff who have opted in, operational alerts. Message frequency varies based on your support activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for help. Wireless carriers are not liable for delayed or undelivered messages.

Mobile phone numbers and SMS opt-in consent are used only to send the messages described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party, except with our SMS delivery provider (Twilio) solely as necessary to deliver the messages you have opted in to receive.

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your information, and to opt out of certain processing. Contact privacy@techgig.ai to make a request.

We retain personal information while your account is active and as needed for legal, tax, audit, and dispute purposes, then delete or de-identify it. We use administrative, technical, and physical safeguards, including encryption in transit and at rest, access controls, and MFA. No method is perfectly secure.

Where TechGig handles PHI on behalf of a healthcare client, that information is governed by the applicable Business Associate Agreement and the HIPAA Rules, not this policy.

The Service is not directed to children and we do not knowingly collect their information.

We may update this policy and will note the effective date. Contact: privacy@techgig.ai.